Dashboard

The Dashboard gives you a snapshot overview of how effective your marketing campaigns are, as well as how incoming calls are handled. The date range can be adjusted to hone into a specific period.

We've selected the stats used most by clients to help you see how your business is performing all at a glance. This doc will show the breakout and description of each statistic.

STATS

Visitors:	This is a count of users that have come to any page of your website
Inbound Calls:	Count of calls that came into your business through static tracking lines or DNI lines
Prospects:	Count of inbound calls that were marked as prospect scenario
Appointments:	This is the total inbound calls that had an appointment booked on the initial call
Alerts:	This is a count of calls that were sent as an alert through DealerSaver processing
Texts:	This is a count of text messages that occurred on your tracking lines
Outbound Calls:	Count of outbound calls that were made by your team
Chats:	This is a count of chats that came in from your website
Webform Submissions:	This is a count of forms that were submitted on your website

TOP 8 - EMPLOYEE APPOINTMENT PERFORMANCE

Employee Name:	Name of the top 8 employees who handled calls in this time period
Appointment Conversion:	This is a calculation that shows the rate at which the call handler is converting sales lead calls into booked appointments (Appts Set / Bookable Calls)
Total Calls:	This is a count of inbound alls that were handled by the employee
Appointment Offered:	This is a calculation that shows how frequently the call handler is attempting to set the appointments (Appts Attempted / Bookable Calls)
Appointment Made	Count of calls where an appointment was set
Alerts:	This is a count of calls that were sent as an alert through DealSaver processing

CONVERSION SUMMARY

Source:	Where your traffic came from (eg. Google, Facebook, individual website)
Chats:	This is a count of chats that occurred from your website
Webforms:	This is a count of forms that were submitted on your website
Texts:	This is a count of text messages that occured on your tracking lines
Calls:	Count of calls that came in to your business through static tracking linese or DNI lines
Sales Prospects:	Count of inbounds calls that were markeds as sales prospect scenario
Service Prospects:	Count of inbound calls that were marked as a service prospect scenario
Parts Prospect:	Count of inbound calls that were marked as a parts prospect scenario
Appointments Made	Count of calls where an appointment was set
Alerts:	This is a count of calls that were sent as an alert throught DealSaver processing